Ticket Booking via Railway Reservation Counter

Ticket Booking via Railway Reservation Counter
Ticket Booking via Railway Reservation Counter

Indian Railway offer the facility of Advance Reservation via Railway Reservation Counters to the passengers. Because of digitalisation majority are preferring Advance Ticket booking via online mode. Here are the details including how to book Advance Reservation of Train Ticket via Ticket Counters.

Passengers can book their ticket for any train on the Indian Railways network, from any originating station to any destination (Reservation can be made subject to distance restrictions and availability of quotas) at any of the Computerised Reservation Centres, across the country. With the network of Passenger Reservation Systems, passenger can book their onward and return journey tickets from any Computerised Reservation Centre nearest to you – not just from major Railway stations. This networking makes reservation of tickets faster and simpler.

Advance Reservation Period: Passenger can reserve the ticket 120 days in advance, excluding the date of journey at the train originating station. At Intermediate stations where the train arrives the following day, reservation can be done more than 120 days in advance. In the case of some intercity day express trains, the Advance Reservation period is less. Special Trains are planned by Railways where ARP varies subject to maximum 120 days. Such Trains may have a higher fare than normal Trains.

Reservation Status : The Reservation status will be clearly indicated in the ticket. If passengers ticket is confirmed, his/her coach and berth numbers will be mentioned on your ticket in all classes other than First Class and AC First Class. For these the word “Confirmed”, will be printed alongside the class of travel. If your ticket is in RAC (Reservation Against Cancellation)/Waitlisted status, the same will be mentioned on the ticket.

Note:- Passengers are requested to kindly note that while every effort will be made ensure a comfortable, hassle - free journey, Indian Railways are not liable to compensate a passenger due to non-provision of reserved accommodation or any losses suffered due to late running of trains and other such unintended eventualities which are not wilful or deliberately perpetrated. 

RAC Ticket : Passenger can board the train with an RAC (Reservation Against Cancellation) ticket. Passenger will be provided with sitting accommodation initially and allotted a berth (In case of passengers not turning) in the train.

Waitlisted Ticket :- Waitlisted ticket passengers are not permitted to board the reserved coaches if their ticket is not confirmed at the time of preparation of chart, since no berth/seat has been reserved for their use in these coaches. Such passengers, if found in the reserved coach unauthorisedly, are detrained at the next stoppage of train, if no vacant berth is available, (due to non turn up of passengers) to accommodate them. As per section 155 of Railway Act, if any passengers, enters a compartment wherein no berth/seat has been reserved for his use or unauthorisedly occupies a berth/seat reserved for the use of another passenger, refuses to leave, he/she shall be removed from the berth/seat/compartment and be punishable with fine which may extend to five hundred rupees.

No waitlisted Ticket, but wants to board a train in the Reserved coach, what should do:- If you don’t have any ticket, passenger may approach the Train Superintendent / TTE after purchasing an unreserved ticket from the booking office as specified in the following table. The TTE will allot the accommodation, subject to availability.

Category of TrainClass of TravelMin.Class of Ticket required for boarding the train at originating and Intermediate Stations
i) Rajdhani/Shatabdi1A, FC, 2A, 3A, ACCFirst Class Ordinary
ii) Jan ShatabdiACC 2SFirst Class Ordinary 2nd Mail/Express
iii) Mail/ExpressFC, 1A, 2A, 3A, CC, SL, 2SFirst Class Ordinary 2nd Mail/Express
iv) Garib Rath Express3A, CC2nd Mail/Express
v) Double DeckerExecutive Class AC Chair CarFirst Class Ordinary AC Chair Car Ticket through UTS

However, in case you have a second class ticket and could not get reservation in sleeper class and desire to travel in any upper class, passenger may approach the on-board ticket checking staff, who can upgrade your ticket accordingly subject to availability of accommodation except in Rajdhani/Shatabdi Express Trains.

Know Current Status of Unconfirmed ticket :- Passenger can contact the Reservation Enquiry Counters at nearest Computerised Reservation Centre or call the Interactive Voice Response System. Passengers can dial ✅ “139” which is accessible from any where in the country without dialling any any STD code. After getting connected to “139”, the information with regard to arrival/departure of a train at a particular station can be obtained by dialling the train no. and STD code of that station.

Facility of Enquiry by sending SMS on 139 :- The current status of the ticket, status of arrival / departure of train, availability of train accommodation, fare enquiry etc. can also be obtained by sending SMS to 139.

ID Proof to Carry :- Any one of the passenger booked on the tickets issues from Computerised Passenger Reservation System (PRS) and internet (i and e ticket), undertaking journey in reserved classes, have to carry anyone of the prescribed proof of identity (in original) during the journey and produce the same as and when required failing which all passengers booked on that ticket will be treated as without ticket and charged accordingly.

The list of Valid Proofs of Identity are here:- Valid Proofs of Identity

Covid 19 : Ticket Booking /Reservation Office Function Suspended. Refund Rule Relaxed By Railway


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