Mumbai Metro : Route Map , Latest Fare, Time Table, Contact Details

Mumbai Metro
Mumbai Metro

Mumbai Metro

Mumbai Metro Versova-Andheri-Ghatkopar Line 1 is 11.40 km line and is fully elevated. This Line 1 of Mumbai Metro consists of 12 stations from Versova to Ghatkopar. The line connects the eastern and western suburbs of Mumbai.

Mumbai Metro ~ Summary

  • Air Conditioned Trains
  • Train Capacity – 1500 passengers in a 4 a coach train (expandable to 2250 in a 6 coach train)
  • Performance
    • End to End trip ~21 min (one way)
    • Average speed ~33 kmph
    • Maximum speed ~80 kmph
    • Design Speed ~ 90 kmph
  • No.Stations – 12
  • Live CCTV surveillance system (1st time in Metro trains in India)
  • Provision for passenger driver communication
  • Facilities for differently abled commuters
  • Black Box (like airplanes) to record all vital information (1st time in a Metro in India)

Metro Stations

Metro Stations

There are 12 stations on Line 1 of Mumbai Metro

  1. Versova
  2. D.N. Nagar
  3. Azad Nagar
  4. Andheri
  5. Western Express Highway
  6. Chakala (J.B.Nagar)
  7. Airport Road
  8. Marol Naka
  9. Saki Naka
  10. Asalpha
  11. Jagruti Nagar
  12. Ghatkopar

Each metro station area is broadly divided into 3 zones:

  • Road Level – You can use the staircase, escalator or elevator from the road level to move to the concourse level.
  • Concourse Level – This is divided into unpaid and paid areas. The ticket counters, TIMs and RVCTs are located in the unpaid areas of the station. You can buy your ticket from the unpaid area, pass through security and use the AFC Gates to enter the paid area. Then use the staircases, escalators or elevators to move up to the platform level.
  • Platform Level – This is where you will board the train to your destination. There is a maximum gap of 85 mm between the platform and train doors.

Route Map

Mumbai Metro – Route Map

Tickets

Tickets

Ticket can be a Token or a Smart card based on your preference. Tickets are easily available at the Concourse Level of each station. Tokens can be purchased – at ticket counters and through Ticket Issuing Machines. Smart Cards can only be purchased from the Customer Care at the concourse level.

Customer Care at each metro station will also assist you with re-charging your Smart Card, and provide any other assistance that you may require.

  • Ticket Issuing Machines (TIM) : You can also purchase tokens or re-charge your Smart Card at the TIM. A useful hint; you can change the interface language of the self-service ticket machines to English, Hindi or Marathi.
  • QR code Based Mobile tickets can be purchased through Paytm & Ridlr App
  • RVCT (Remaining Value Checking Terminal) is provided at each metro station so that you may conveniently check the current balance in your Smart Card.

Types of Tickets

The metro offers Tokens for Single and Return journey and Smart Cards for regular customers.

  • Token
    • This is a pre-paid fare ticket for journeys between a fixed set of stations. Tokens can be purchased for a single journey and are valid for one business day, from the time of sale till the end of operation hours of the day. However, once you enter the system (paid area) you must exit the system from a destination station within 75 minutes (20 minutes for same station). Tokens are a more suitable fare option for non-frequent metro users i.e. the passenger travelling once in a week or twice a week.
  • Smart Card
    • Buying a Smart Card will help you save time by avoiding queues at ticket counters.
    • This is an electronic card that can be obtained over the counter from Customer Care of any metro station.
    • A Smart Card can be obtained by paying a security deposit of Rs.50.
    • All Smart Cards can be loaded with Store Value Pass or Trip Based monthly Pass.
      • The Store Value Pass is an electronic purse with some pre-loaded monetary value as per your choice. Each time you use the metro, the ticket value will be deducted from the monetary value stored in the Smart Card at the exit gate.
      • Trip Pass is loaded with 45 trips which is valid only for 30 days from time of purchase/reload. Once Trip pass is purchased, origin and destination station cannot be changed. Trip Pass is not refundable.
  • The security deposit of Rs 50 can be refunded as per applicable rules.
  • Combo Card
    • Same Travel for banking and Metro travel
Combo Card ~ Mumbai Metro
Combo Card ~ Mumbai Metro

Further details are here :- Mumbai Metro Combo Card

QR Code based Mobile Ticketing (Skiiip Q)

  • In Mobile Ticketing, the mobile phone can be used as a ticket, at entry and exit collection gates. This facility is available on PayTm App and Ridlr App and will soon be introduced even in the Mumbai Metro app. AmazonPay is the payment wallet for Ridlr.
  • “Skiiip Q” helps commuters book tickets at their own convenience from anywhere.
  • We propose you purchase Smart Card as it saves all the trouble of queuing up to buy a token each time.

Facility

Facility

The Versova – Andheri – Ghatkopar corridor extends from Versova to Ghatkopar. The Route length is 11.4 km long with 12 stations and 1 depot at D N Nagar enroute. Mumbai Metro runs on a dedicated elevated corridor and has the highest levels of comfort for passengers viz. fully air-conditioned world class coaches, provision for lifts and escalators at stations, modern automatic fare collection system, highest levels of passenger security systems etc.

The existing sub-urban trains connect the northern and southern parts of the city. This project will provide the first East-West rail based connectivity to Central and Western suburbs.The stations on the complete route would be elevated, approach for the same would be accessible from the pavement.

Versova – Andheri – Ghatkopar MRTS line serves as a major feeder system for two major Suburban Railway Stations (Andheri and Ghatkopar);”saving significant time for passengers “

Following special facilities are provided by Mumbai Metro to the passengers

  • Reserved Seats : Every compartment has seats reserved for senior citizens, differently abled passengers, passengers with infants and pregnant women. Passengers are kindly requested to vacate these seats and provide them with assistance if required.
  • Facilities for Differently Abled Passengers : Facilities for differently abled passengers include wheel chair on request, wide gates for passengers on wheelchairs, lifts with operation panels installed at a low level, tactile path for the visually impaired. In addition, there are reserved spaces for passengers on wheelchairs on trains and separate toilets at stations.
  • Tactile flooring/guide path (for visually challenged)
  • Travel using wheel chair including provisions in train
  • Lifts for differently abled & senior citizens

Fares

Fares

Fare under the provisions of Section 33 of the Metro Railways (Operation and Maintenance) Act, 2002 is as under

Fare Chart – Single Journey Token

Note: (w.e.f. 9th January 2015) Rs.10 flat fare on Saturday & Sunday for children below 12 years

FromVERDNGAZNANDWEHCHKAPRMANSANASAJNGGHA
VER101020202030303030404040
DNG101010202020303030304040
AZN201010102020202030303040
AND202010101020202020303030
WEH202020101010202020203030
CHK302020201010101020202030
APR303020202010101010202020
MAN303020202010101010202020
SAN303030202020101010101020
ASA403030302020202010101010
JNG404030303020202010101010
GHA404040303030202020101010

[VER = Versova, DNG = DN Nagar, AZN = Azad Nagar, AND = Bank of Baroda Andheri, WEH = Western Express Highway, CHK = Chakala/JB Nagar, APR = Airport Road, MAN = Marol Naka, SAN = Saki Naka, ASA = Asalpha, JNG = Jagruti Nagar, GHA = VIVO Ghatkopar]

Fare Chart – Return Journey Token (valid for two journeys on the day of issue)

Note : (w.e.f. 1st December 2018) Rs.20 flat fare on Saturday & Sunday for children below 12 years

FromVERDNGAZNANDWEHCHKAPRMANSANASAJNGGHA
VER2040404060606060757575
DNG2020404040606060607575
AZN4020204040404060606075
AND4040202040404040606060
WEH4040402020404040406060
CHK6040404020202040404060
APR6060404040202020404040
MAN6060404040202020404040
SAN6060604040402020202040
ASA7560606040404040202020
JNG7575606060404040202020
GHA7575756060604040402020

[VER = Versova, DNG = DN Nagar, AZN = Azad Nagar, AND = Bank of Baroda Andheri, WEH = Western Express Highway, CHK = Chakala/JB Nagar, APR = Airport Road, MAN = Marol Naka, SAN = Saki Naka, ASA = Asalpha, JNG = Jagruti Nagar, GHA = VIVO Ghatkopar]

Fare Chart – 45 Trip Pass (valid for 30 days from issue/reload) (w.e.f. 1st Feb 2019)

FromVERDNGAZNANDWEHCHKAPRMANSANASAJNGGHA
VER7757757757751100110011001100137513751375
DNG775775775775775110011001100110013751375
AZN7757757757757757757751100110011001375
AND775775775775775775775775110011001100
WEH77577577577577577577577577511001100
CHK11007757757757757757757757757751100
APR11001100775775775775775775775775775
MAN11001100775775775775775775775775775
SAN110011001100775775775775775775775775
ASA1375110011001100775775775775775775775
JNG13751375110011001100775775775775775775
GHA137513751375110011001100775775775775775

[VER = Versova, DNG = DN Nagar, AZN = Azad Nagar, AND = Bank of Baroda Andheri, WEH = Western Express Highway, CHK = Chakala/JB Nagar, APR = Airport Road, MAN = Marol Naka, SAN = Saki Naka, ASA = Asalpha, JNG = Jagruti Nagar, GHA = VIVO Ghatkopar]

Fare Chart – Store Value Pass (w.e.f. 1st Feb 2019)

FromVERDNGAZNANDWEHCHKAPRMANSANASAJNGGHA
VER101020202030303030404040
DNG101010202020303030304040
AZN201010102020202030303040
AND202010101020202020303030
WEH202020101010202020203030
CHK302020201010101020202030
APR303020202010101010202020
MAN303020202010101010202020
SAN303030202020101010101020
ASA403030302020202010101010
JNG404030303020202010101010
GHA404040303030202020101010

[VER = Versova, DNG = DN Nagar, AZN = Azad Nagar, AND = Bank of Baroda Andheri, WEH = Western Express Highway, CHK = Chakala/JB Nagar, APR = Airport Road, MAN = Marol Naka, SAN = Saki Naka, ASA = Asalpha, JNG = Jagruti Nagar, GHA = VIVO Ghatkopar]

Store Value Pass (SVP)

Store Value Pass (SVP) customers are eligible for Cash-Back as per the following

Cash-Back Table

Recharge Amount (Rs.)Cash-back %Cash-back Amount (Rs.)
2002%4
3004%12
4006%24
5008%40
60010%60
600+10%Rs.10 per Rs.100

No cash-back on Rs.100 recharge

Note : The trip passes are not refundable and the remaining trip/amount cannot be carried forward. Children upto 3 feet height can travel free on all days. On Weekends children below 12 years can travel to any destination on a flat promotional fare of Rs 10/-.

Refund of Fare

Refund of Fare

Refund of fare under the following circumstances shall be at the sole discretion of MMOPL:

  • Line closures at the request of the police or emergency services;
  • Acts or threats of vandalism or terrorism causing alteration to the schedule of services;
  • Suicides or accidents involving trespassers causing alteration to the schedule of services;
  • Natural catastrophes including, but not limited to, epidemics, earthquakes, hurricanes, meteorites, volcanic eruptions, explosions, fire, floods, subsidence, lightning, exceptionally severe weather conditions or any operation of the force of nature against which MMOPL could not reasonably be expected to take effective precautions, and which cause alteration to the schedule of services;
  • Gas leaks or fires inside buildings, not caused by MMOPL or any of MMOPL employees or agents which cause alteration to the schedule of services;
  • Fires or mechanical failures, due to electrical failures or defects (except when this is caused by MMOPL or MMOPL agents, or as a result of the condition of the trains) which cause alteration to the schedule of services;
  • Industrial action, riots or civil commotion affecting the schedule of our services;
  • Unavailability of electricity supply; and
  • Acts of war (whether declared or not), or acts of God which cause alteration to the schedule of services.

OP

Offences and Penalties

The following penalties and fines shall be collected in line with the provisions of the Metro Railways (Operations & Maintenance) Act, 2002

Section of Metro ActOffencesPenalties
59Drunkenness or nuisance on metro railwayRs. 500 fine and Forfeiture of fare paid/removal from carriage
60Taking or causing to take offensive material upon metro railwayRs.500 fine in addition to damages
61Taking or causing to take dangerous material upon metro railwayRs. 5000 fine and Imprisonment upto 4 years
62Demonstrations upon metro railwaysPasting or put-up any poster or write or draw anything on compartment or metro premisesExclusion from premises and Rs.1000 fine or Imprisonment upto 6 months or both
63Travelling on the roof etc.Rs.50 fine or Imprisonment upto 1 month or both
64Unlawful entry or remaining upon metro railwayWalking on metro trackRs. 250 fine or Imprisonment upto 3 months or bothRs. 500 fine or Imprisonment upto 6 months or both
67Obstructing running of train, etc.Rs. 5000 fine or Imprisonment upto 4 years or both
68Obstructing metro railway official in dutyRs.1000 fine or Imprisonment upto 1 year or both
69Travelling without proper pass or ticket or beyond authorised distanceRs.50 fine and Amount of fare
70Interfering with means of communication in trainRs.1000 fine or Imprisonment upto 1 year or both
71Altering or defacing or counterfeiting pass or ticketImprisonment upto 6 months
72Defacing public noticesRs.250 fine and Imprisonment upto 2 months
73Unauthorised sale of article upon metro railwaysRs.500 fine and in default of payment of fine imprisonment upto 6 months
74Maliciously wreaking a train or causing sabotageImprisonment for life or rigorous imprisonment upto 10 years or punishable with death as the case may be
75Unauthorised sale of ticketsRs.500 fine or Imprisonment upto 3 months or both and Forfeiture of such tickets
76Maliciously hurting or attempting to hurt person travelling by metro railwaysImprisonment for life or imprisonment upto 10 years as the case may be
77Endangering safety of persons travelling by metro railway by rash or negligent act or omissionImprisonment upto 1 year or fine or both
78Damage to or destruction of certain metro railway propertiesImprisonment upto 10 years
79Endangering the safety of persons travelling by metro railway by wilful act or omissionImprisonment upto 7 years
80Making false claim for compensationImprisonment upto 3 years or fine or both

Time Table

Time Table

  • The headway between each train on Weekdays (Monday to Friday) will be 3½ minutes at peak hours and 8 minutes at non-peak hours. The headway between each train on Saturdays during peak hours will be around 5 to 6 minutes. The headway between each train on Sundays or Public Holidays will be 8 minutes.
  • The 1st train* will leave from Versova at 05:20 hrs and VIVO Ghatkopar at 05:29 hrs.
  • The last train* from Versova will leave at 23:20 hrs. The last train from VIVO Ghatkopar will leave at 23:46 hrs.
  • Subject to change from time to time, please contact Customer Care at station for an update on the same.

Luggage

Luggage Rules

  • Passenger can carry with any goods other than baggage containing personal belongings not exceeding 60 cm x 45cm x 25 cm in size and 15 kilogram in gross weight, except with the prior approval of the metro railway administration.
  • The following items shall not be carried on the trains.
    • it might cause injury, danger or inconvenience to any person, or damage to property;
    • there is not enough room for it;
    • its loading or unloading may cause delay to trains; or
    • it is not carried or packaged in a suitable manner.
  • Animals, firearms and dangerous or noxious materials or any such materials proscribed under the Act, shall not be carried on the trains.
  • No powered vehicles shall be carried except wheelchairs, which will be carried free
  • Metro authorities shall not be responsible for any direct or indirect loss or damage whatsoever caused to such accompanied luggage.

Contact Details

Contact Details

  • Customer Care or Call Centre (Feedback or queries on services and facilities) : +91-22-30310900
  • e-mail – customercare@reliancemumbaimetro.com
  • Official ID : reliancemumbaimetro.com

FAQ

FAQs

What is AFC Gates?

The Automatic Fare Collection (AFC) gates divides the metro stations into “paid” and “unpaid” areas. It only allows passengers with valid tickets to enter the system.

Can I eat in Metro Station?

No, you can’t eat in Metro Station

Is plastic token available in Mumbai Metro?

Mumbai Metro authorities decided to ban the use of Plastic token to limit direct contact and limit the spread of Covid-19. It had already started eliminating the use of plastic tokens in January, 2020 and replaced it with paper QR tickets.

Is luggage allowed in Mumbai Metro?

Yes, But limited Luggage. While travelling on the Metro you are permitted to carry baggage up to 15 kg in weight on the Metro.

Metro Railway in India Full Details

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