Menu on Rail App by IRCTC

Menu on Rail App by IRCTC
Menu on Rail App by IRCTC

Menu on Rail App by IRCTC

Indian Railway Catering Tourism Corporation (IRCTC ) decided to launch new Mobile Application for ordering food from the train. The IRCTC ‘Menu on Rail’ app will allow passengers to order food of their choice from a running train. The menu on rail app, which is still being developed, will be introduced to passengers next month. The food provided to passengers through this app will depends on the train category.

In order to provide quality food to railway passengers the national transporter is going to launch ‘Menu on Rail app’ next month, the famous newspaper reported. The IRCTC ‘Menu on Rail’ app will allow passengers to order food of their choice from a running train. The menu on rail app, which is still being developed, will be introduced to passengers next month. The food provided to passengers through this app will depend on the train category.

Food ordered through the ‘Menu on Rail’ app will be available for four train categories, namely Mail, Express, Humsafar trains in first category, Rajdhani Express, Shatabdi Express and Duronto Express trains in second category, Gatimaan Express train in third category and Tejas Express train in fourth category. According to the report, the app will be available on iOS and Android smartphones. Along with food items, the app will also display their prices. Interestingly, the Finance Ministry had recently clarified that the GST (Goods and Services Tax) rate applicable on food and beverage items served by Indian railways and IRCTC on trains and railway stations will be 5%. Since the rate was earlier 18%, this came as a huge relief for passengers.

Meanwhile, a website is also being developed by Indian Railways to provide information to railway passengers or users. Also, the website will be linked to e-ticketing, the report stated. Apart from the ‘Menu on Rail’ app, Indian Railways is also going to launch MADAD app for its passengers. The MADAD app will allow railway passengers to file complaints relating to their travel and facilities at stations, for faster redressal. Interestingly, the national transporter is also likely to launch another app called IR SUGAM app in the coming days. Through IR SUGAM app, information related to freight business will be provided to railway passengers, customers or users.

Mode of booking for E-catering services

  • On-line, the website address is www.ecatering.irctc.co.in
  • Through mobile app, ‘food o­n track’ which can be downloaded o­n Android/IOS phones.
  • By making a call o­n 1323.
  • Through SMS, by typing MEAL and sending to 139.

Payment options available for making a booking are as under

  • Website: –Prepaid and Cash o­n Delivery (COD)
  • Mobile App: –Prepaid and Cash o­n Delivery (COD)
  • On Call:- Cash o­n Delivery (COD)
  • SMS: –Cash o­n Delivery (COD)

Meals of your choice during train journey

North East Frontier Railway announced that to provide facilities of meals of their choice during train journey, 13 (thirteen) service providers have been engaged by IRCTC (Indian Railway Catering and Tourism Corporation) in 8 (eight) station of N.F. Railway. These eight stations are Katihar, Kishanganj, New Jalpaiguri, New Bongaigaon, Guwahati, Lumding, Dimapur and New Tinsukia. The system is known as E-catering. Through which passenger can avail the option of food of their choice delivered right into their berth o­n arrival of the train at station. And the payment can be made o­nly after receipt of the food.

Apart from the above stations, vendor empanelment for Kamakhya, New Cochbehar, New Alipurduar, Dibrugarh Town, Rangiya, Badarpur and Agartala stations are in process to provide this facility to more and more passengers.

IRCTC (Indian Railway Catering and Tourism Corporation) has launched the E-catering project with the objective to facilitate passengers to book meals of their choice few months ago. The project has been extended time to time to cover more number of trains o­n Indian Railways. Ministry of Railways has also decided to widen the reach of this scheme to more stations based o­n response/feedback received from the passengers and the need to ensure provision of catering services to travelling passengers. Under this scheme passengers are able to get pre-ordered meals of their choice at stations. Presently, station based e-catering is available at 409 stations all over India Railway.

IRCTC has established a call centre and has also operationalized E-catering website www.ecatering.irctc.co.in for this purpose. Passengers can pre-order the meal from the different options available as per their choice, for delivery at the opted stations through the e-catering (website and phone/SMS call centre). E-catering is available in Pre-paid basis i.e. o­nline payment as well as Cash o­n delivery (COD) basis. Vendor delivers the pre-ordered meal to customer o­n stationary train at the opted station.

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