How to Book Food in Trains – IRCTC

e catering services by IRCTC
e catering services by IRCTC

How to Book Food in Trains – IRCTC

Indian Railway Catering and Tourism Corporation Limited (IRCTC) are offering many passenger friendly services, the main among them are e-catering services by IRCTC.  Here you can get all the details regarding e-catering services including booking, cancellation, refund policy etc.


Methods to Book Food in Trains

Train Passengers can simply order fresh and hygienic food in simple ways. Following are the steps in details about how to book food in trains.

Ordering via Pantry Car

The passengers can simply place the food order on the first instance from the pantry car on the train itself and enjoy the different varieties of food.

IRCTC E-Catering

You can also order your food online through IRCTC

IRCTC E - Catering - how to book food in trains
IRCTC E – Catering

E-Catering services is of delivery of pre-ordered meals (by selection) at the seat/berth on the train, which includes:-

  • Pre-ordered meal (along with Rail neer/approved PDW, Beverages) in packaged form.
  • Delivery of Meals as per schedule of train at station.
  • Delivery of Pre-ordered meal along with bill/invoice.

The passenger can order food online while traveling, here are the steps.

  • Visit e-catering site via irctc.co.in or https://www.ecatering.irctc.co.in/
  • Enter the 10 digit PNR (Passenger name record) number
  • Enter your details including Name, mobile number, email id etc
  • The passenger has to choose his/her station (The station will be displayed in the drop-down menu)
  • Following this, a new page with the vendor menu will open (including food prices)
  • Form the MENU, the passenger can choose the vendor and the food item
  • Then, the passenger has to select the mode of payment.
  • Pay can be done using any of the payment modes, the order will be confirmed.
IRCTC E - Catering
IRCTC E – Catering
IRCTC E - Catering Bill
IRCTC E – Catering Bill

The food you ordered will be delivered to your seat on your preferred station. Once the transaction is completed, the passenger and the service provider will receive an email and SMS, which will have all the details of the food order.

A verification OTP will also be sent to the passenger, which will be used by the service provider on the mobile application at the time of food delivery.

Two additional e-mail and SMS will be sent the passenger:

The passenger will receive the second email or SMS, 2 hours before the scheduled delivery time at the station.
The passenger will receive the first e-mail or SMS, 24 hours before the scheduled delivery time at the station.

IRCTC E - Catering : how to book food in trains
IRCTC E – Catering

Book a Meal/Food through a call

The passenger can also order their food in train via phone call at 1323. The food will be delivered to your seat at your preferred station. But the oder you place will minimum take around 60 minutes.

Book a Meal/Food through a SMS

Passenger can order food in trains by sending SMS to 139 and typing MEAL. The food will be delivered to your seat at your preferred station.

Food on track mobile app

The passenger can also order a full four – course meal while traveling in train via IRCTC food ordering app name “Food on Track”

Terms and Conditions

  • The customer may pre-order the meal on-line on e-catering service anytime after booking of ticket and up to 02 hours of scheduled arrival of the train.
  • The Customer shall be a bonafide Rail passenger having a valid railway ticket with PNR.

Food Cancellation

Passenger can also cancel the food order, steps are following.

  • Prior to 02 hours of delivery, booking of meal can be cancelled. In cases where vendor has opted delivery time, less than 02 hrs, orders can be cancelled within 05 minutes from time of booking.
  • No revision/cancellation is permitted within 02 hours of scheduled arrival time of the train at the selected station.
  • Cancellation is not allowed at the time of delivery of pre-ordered meal.
  • Any amendment is subject to cancellation of previous booking.
  • Revision in booking of e-catering service may be allowed subject to condition that customer cancels the previous booking of meal.

Refund Policy

  • If amount gets debited from customer account and orders are not being confirmed due to technical reasons IRCTC will refund the entire amount (as credit to the relevant credit /debit card account used for the transaction).
  • IRCTC offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers bank accounts.
  • In case train is cancelled by the Railways due to accidents, breaches or floods, Bandh or Rail Roko agitation etc- full refund of the entire amount will be granted provided the customer cancels the order. On line cancellation of such cases can be done up to 72 hrs after the scheduled delivery time. However, there shall be no auto refund, the passenger shall have to make claim for refund in such cases.
  • In case a train is running late, and reaches the meal delivery station beyond the service time; i.e. after 2200 hrs; the delivery of meal is not guaranteed by IRCTC. In such case, if food is not delivered to passenger, full refund shall be made.
  • In the event of vendor of IRCTC failing to make the delivery for any reason whatsoever, customer has to make a claim of refund either by giving feedback or by calling customer care within 05 days of the scheduled delivery day, failing which order would be deemed to be delivered and no claim for refund would be entertained thereafter.
  • It is clarified that, by placing an order(s) through e-catering services, a customer unconditionally and fully accepts all above terms and conditions of e-catering services.

Coupon

Conditions For Issuance And Usage Of Coupon

  • The coupon code is non transferable to another user.
  • Only one coupon can be used at one time.
  • Applicable on both prepaid and COD orders.
  • Validity of coupon is for 6 months from the date of issue.
  • In case of non delivery, your coupon will be treated as unused coupon and one additional coupon will be issued.
  • In case of cancellation of order on which coupon is applied, coupon will be treated as unused.

Catering Complaints

Passenger can lodge complaints about food quality or any other issues related to the Railways food service.


Details of e-Catering Services by IRCTC

Normal queries of the passengers regarding with booking of the e-catering services

How do the passengers know, when the booking of meal is confirmed?

  • On completion of transaction, SMS and email shall be generated and sent to the customer immediately as well as 02 hours before from the scheduled delivery time and the SMS and email be also be forwarded to customer 24 hours before from the scheduled delivery time.

How will make payment for meal booked?

  • Passengers can make payment through e-payment, if meals is booked on website and in case of meal ordered through phone and SMS, the payment is to be made in cash to the delivery staff at the time of receiving the pre-ordered meal.

If meal is not delivered, whom do contact?

  • Passengers may contact the e-catering Call Center on the number 1323.

How will a passenger make payment for meal booked?

Passengers can make payment through e-payment, if meal is booked on website and in case of meal ordered through phone and SMS, the payment is to be made in cash to the delivery staff at the time of receiving the pre-ordered meal.

How do a passengers know, when the booking of meal is confirmed?

On completion of transaction, SMS and email shall be generated and sent to the customer immediately as well as 02 hours before from the scheduled delivery time and the SMS and email be also be forwarded to customer 24 hours before from the scheduled delivery time.

How can a passenger book e-catering service through phone?

Passenger may book e-catering service by calling 1324 for wait listed as well as confirmed ticket. The booking shall be made by the call center executive and subsequently, the passenger shall be informed of confirmed meal booking through SMS and email.

  • The SMS and email shall have the details of the order. The SMS content to passenger shall have an OTP which will be used for verification by the service provider on the mobile application at the time of delivery of meal.
  • In addition to the above SMS and email at the time of booking of meal, SMS and email shall again be forwarded to the passenger 02 hours before the scheduled delivery time at the station for convenience of customer. Further an email shall also be sent to the passenger 24 hours before the scheduled delivery time at the station.

Menu and Rates of e-Catering by IRCTC

Menu and Rates of E-catering services by IRCTC are following.

ItemDescription (May vary station to station)Price in Rupees (Price May Vary)Available at Stations
Margherita MediumSingle cheese topping258.4 to 264Ahmedabad Jn, Agra Cantt, Allahabad Jn, Aligarh Jn, Amritsar Jn, Alwar, Bhubaneswar, Mumbai Central, Bharuch Jn, Begampet, Vadodara Jn, Vijayawada Jn, Kanpur Central, Mumbai Cst, Dehradun, Guntur Jn, Hyderabad Decan, Jammu Tawi, Jaipur, Jalandhar City, Katra, Lucknow Nr, Muzaffarnagar, Chennai Egmore, Mathura Jn, Mysore Jn, New Delhi, Nasik Road, Patna Jn, Pathankot, Puri, Raja Ki Mandi, Ranchi, Bangalore Cy Jn, Secunderabad Jn, Saharanpur, Ambala Cant Jn, Vapi, Vishakapatnam, And Warangal
Farm House MediumOnion, Crisp Capsicum, Mushroom and Tomato364.1 to 372Same as above
Peppy Paneer MediumPaneer, Crisp Capsicum and Red Paprika446.3 to 456Same as above
Cloud 9 MediumOnion, Tomato, Crisp Capsicum, Babycorn,Paneer,Jalapeno510.9 to 522Same as above
Margherita LargeSingle Cheese Topping463.9 to 474Same as above
Farm House LargeOnion, Crisp Capsicum, Mushroom and Tomato581.3 to 594Same as above
Peppy Paneer LargePaneer, Crisp Capsicum and Red Paprika663.6 to 678Same as above
Cloud 9 LargeOnion, Tomato, Crisp Capsicum, Babycorn,Paneer,Jalapeno745.8 to 761Same as above
Cheese and BBQ MediumCheese and Barbeque Chicken Pizza364.1 to 372Same as above
Chicken Fiesta MediumChunky Chicken, Spicy Chicken, Onion And Crisp Capsicum446.3 to 456Same as above
Chef's Chicken Choice MediumDouble Smoked Chicken, Black Olives, Crisp Capsicum and Red Paprika510.9 to 522Same as above
Chicken Dominator MediumSmoked chicken, double barbeque chicken,exotic chicken salami, Hot'n' spicy chicken and zesty chicken sauage569.6 to 582Same as above
Cheese and BBQ LargeCheese and Barbeque Chicken pizza581.3 to 594Same as above
Chicken Fiesta Largechunky chicken, spicy chicken, onion and Crisp capsicum663.6 to 678Same as above
Chef's Chicken Choice LargeDouble smoked chicken, black olives, crisp capsicum and Red paprika722.3 to 738Same as above
Chicken Dominator Largesmoked chicken, double barbeque chicken,exotic chicken salami, Hot'n' spicy chicken and zesty chicken sauage798.6 to 816Same as above
Veg Deluxe/Maharaja/SPECIAL/ ThaliPaneer Veg , Mix Veg , Dal , Veg Pulao, Butter Nan, Papad , pickle, salad and sweet dish.130 TO 170Jalgaon Jn, Nasik Road, Shoranur, Kharagpur, Surat, Patna, Aligarh, Jaipur, Habibganj......
Non Veg Deluxe/Maharaja/SPECIAL/ ThaliChicken Curry, Mix Veg , Dal , Veg Pulao, Butter Nan, Papad, pickle, salad and sweet dish.140 TO 220Jalgaon Jn, Nasik Road, Shoranur, Kharagpur, Patna, Aligarh, Habibganj......
Veg ThaliRice, Prantha/Puri/Roti, Dal , curd/raita, Veg Dish and salad.40 TO170Katpadi Jn, Coimbatore Jn, Chennai Central, Nagpur.......
Non Veg ThaliRice, Prantha/Puri/Roti, Dal, curd/raita, Chicken curry and salad.40 TO 200Katpadi Jn, Coimbatore Jn, Chennai Central, Nagpur.......
Vegetable BiryaniVegetable Biryani with raita50 TO 170Bangalore, Jabalpur, Yadgir, Hyderabad......
Chicken BiryaniChicken Biryani with Raita60 TO 190Bangalore, Thiruchirapalli, Yadgir, Hyderabad...
Boneless StripsTender, crispy and juicy boneless strips of Chicken. A unique treat!128.73New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur
Boneless StripsTender, crispy and juicy boneless strips of Chicken. A unique treat!235.02New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur
Chicken MealA complete Meal, loaded with 2 pc of Hot and Crispy Chicken and Hot Wings. Served with a Pepsi Pet bottle254.63New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur
Chicken Popcorn Rice BowlA complete meal in a bowl, loaded with KFC's exotic rice, flavourful gravy, with a topping of Chicken Popcorn116.92New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur
Chicken Popcorn Rice Bowl and PepsiA complete meal in a bowl, loaded with KFC's exotic rice, flavourful gravy, with a topping of Chicken Popcorn. Served with Pepsi pet bottle154.24New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur
Dips Bucket12 cispy boneless chicken strips with 4 tasty dips537.36New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur
Fiery Chicken MealA complete Meal, loaded with 2 pc of Fiery Grilled Chicken and Hot Wings. Seved with a Pepsi Pet bottle254.63New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur
Fiery Grilled chickenMarinated and seasoned with a blend of herbs and spices, and then grilled to perfection317.69New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur
Fiery Grilled chickenMarinated and seasoned with a blend of herbs and spices, and then grilled to perfection471.22New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur
Fiery Grilled chickenMarinated and seasoned with a blend of herbs and spices, and then grilled to perfection589.32New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur
Grilled BowlA complete meal in a bowl, loaded with KFC's exotic rice, flavourful gravy, with a topping of Fiery Grilled Chicken147.63New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur
Grilled Bowl and PepsiA complete meal in a bowl, loaded with KFC's exotic rice, flavourful gravy, with a topping of Fiery Grilled Chicken. Served with Pepsi pet bottle188.49New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur
Group MealAn amazing meal put together for your friends and family. Dig into tender, juicy Boneless strips (4 pc) and the famous Hot and Crispy Chicken (4 pc) with Hot Wings (6 pc) to munch on and 2 Pepsi pet bottles to quench all your thirst633.26New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur
Hot and Crispy Chicken LTreat your tastebuds to spicy, crunchy, juicy chicken that sets your taste buds alight589.32New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur
Hot and Crispy Chicken MTreat your tastebuds to spicy, crunchy, juicy chicken that sets your taste buds alight.471.22New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur
Hot and Crispy Chicken STreat your tastebuds to spicy, crunchy, juicy chicken that sets your taste buds alight.317.69New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur
Hot WingsKFC's No. 1 fully masaaledar snack! Chicken wings smeared with a lip smacking lemon chilli flavour.140.54New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur
Hot Wings Bucket24 pcs of KFC's No. 1 fully masaaledar snack! Chicken wings smeared with a lip smacking lemon chilli flavour.560.98New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur
Krispy Potato BowlA complete meal in a bowl, loaded with KFC's exotic rice, flavourful gravy, with a topping of Krispy Potato patty.105.11New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur
Krispy Potato Bowl and PepsiA complete meal in a bowl, loaded with KFC's exotic rice, flavourful gravy, with a topping of Krispy Potato patty. Served with Pepsi pet bottle142.43New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur
Rajma ChawalRajma Chawal is the most famous North Indian delicacy made with red kidney beans cooked in tomato onion gravy and served with White Rice.64.15New Delhi
Chicken Curry ChawalChicken curry is tender pieces of Chicken cooked in delicious gravy with Indian Spices, served with Rice or Roti.98.54New Delhi
Paneer ki Sabzi with Ulte Tawe ke ParantheTender Paneer cubes cooked in rich onion tomato gravy with grouded indian spices, served with thin indian bread from Lucknow region.98.54New Delhi
Chicken Curry With Ulte Tawe ke ParantheTender Chicken cooked in rich onion tomato gravy with grouded indian spices, served with thin indian bread from Lucknow region.98.54New Delhi
Amritsari Kulcha Aloo With ChholePotato stuffed kulchas served with curd, mint chutney and chhole117.72New Delhi
Amritsari Kulcha Paneer With ChholePaneer stuffed kulchas served with curd, mint chutney and chhole128.3New Delhi
Amritsari Kulcha Pyaz With ChholeOnion stuffed kulchas served with curd, mint chutney and chhole117.72New Delhi
Samosa with CholeFried Indian snack with potatoes, peas, onion and served with Chhole.64.15New Delhi
Mini Thali VegServed with Dal Tadka, Vegtable Curry,Boondi Raita, Laccha Pyaz and Whole wheat Roti.117.72New Delhi
Mini Thali N VegServed with Dal Tadka, Chicken Curry Curry,Boondi Raita, Laccha Pyaz and Whole wheat Roti.128.3New Delhi
Thali VegServed with Dal Makhani, Kadai Paneer Curry ,Boondi Raita, Laccha Pyaz,White Rice,Gulab Jamun ,with Whole wheat Roti.197.09New Delhi
Thali N VegServed with Dal Makhani, Kadai Chicken Curry ,Boondi Raita, Laccha Pyaz,White Rice,Gulab Jamun ,with Whole wheat Roti.206.34New Delhi

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