Destination Alert for Railway Passengers

Destination Alert for Railway Passengers

Destination alert facility has been provided in selected trains wherein Short Message Service (SMS) alert is sent to the reserved passengers 20 minutes before actual arrival on the station where passenger will de-board the train during night hours i.e. 23.00 hours in the night to 07.00 hours in the morning, Railway announced through a press release.

Destination alert facility for Railway Passengers is also available through 139 wherein reserved passengers can set destination alert on 139 Railway Enquiry Service Interactive Voice Response (IVR), 139 Railway Enquiry service with assistance from customer service executive and through SMS 139 with one simple keyword. The user receives a confirmation message on his mobile number as Destination Alert Call has been set on your mobile number for destination station name.

PNR Status Enquiry

Destination Alert facility for Railway Passengers

Railway Passengers can set destination alert facility for Railway Passengers on
• 139 Railway Enquiry Service IVR
• 139 Railway Enquiry service with assistance from customer service Executive
• SMS 139 with one simple keyword

Steps for Activating Destination Alert on 139 IVR

• Dial 139 from the Mobile you want you want to set Destination Alert
• Choose your preferred language
• Select option 7 from the IVR main menu
• Press -2 for Destination Alert
• Enter your 10 digit PNR number
• Press 1 to confirm your PNR number
Destination alert shall be set for the given PNR Number, you will also receive a confirmation message on Your mobile as “DESTINATION ALERT call has been set on your mobile number for <Destination Station Name>”.

Steps for Activating Destination Alert with Assistance from 139 customer Service Executive

While conversing with the Customer Service Executive-
• Please convey your 10 digit PNR number
• Please reconfirm your mobile number on which destination alert is to be set
• Customer Service Executive will confirm that destination alert has been set
You will also receive a confirmation message on your mobile as “DESTINATION ALERT call has been set on your mobile number for <Destination Station Name>.

Activating Destination Alert through SMS on SMS 139

• You can also set destination alert using SMS 139 service. JUST send following SMS from the mobile on which you want to activate Alert:
ALERT<PNR NUMBER>
You will receive a confirmation message on your mobile as “DESTINATION ALERT call has been set on your mobile number for <Destination Station Name>.

Note:-

1. Call/SMS only from the mobile number on which you want to set destination alert.

Wake-up Alarm

Railway Passengers can set Wake-up Alarm on

• 139 Railway Enquiry Service IVR
• 139 Railway Enquiry Service with assistance from Customer Service Executive

Steps for Activating Wake- up Alarm on 139 IVR

• Dial 139 from the Mobile you want to set Wake-up Alarm
• Choose your preferred language
• Select option 7 from the IVR main menu
• Press -1 for wake-up Alarm
• Enter your 10 digit PNR number
• Press 1 to confirm your PNR Number
• Enter STD code on which you want Activate your wake-up Alarm or Press (*) to contact our customer care
executive.
Wake-up Alarm shall be set for the given PNR number, you will also receive a confirmation message on your mobile as “WAKE-UP ALARM call has been set on your mobile number for < Destination Station Name >”.

Step for Activating Wake-up Alarm with 139 Customer Service Executive

While conversing with the Customer Service Executive-
• Please convey your 10 digit PNR number.
• Please reconfirm your mobile number on which Wake-up Alarm is to be set.
• Customer Service Executive will confirm that the Wake-up Alarm has been set.
You will also receive a confirmation message on your mobile as “WAKE-UP ALARM call has been set on you mobile number for < Destination Station Name>

Note-

1. Call only from the mobile number on which you want to set Wake-up Alarm .

Charges Applicable:

Following call charges are applicable for calls received on 139:

Mobile:

Rs. 1.20 for a pulse of 60 seconds for calls from Metro cities while for calls from non metro cities/areas the charges are Rs. 2 for a pulse of 60 seconds.

SMS

SMS (Pull) cost is Rs. 3 per SMS.