Buggy Services at Railway Stations in India

Buggy Services at Railway Stations in India
Buggy Services at Railway Stations in India

Buggy Services or Platform Cars at Railway Stations in India

Indian Railway launched many passenger friendly initiative, especially for disabled, medical patients and elderly. One among that facilities is Buggy services or Platform Cars at Railway stations.

Battery Operated Cars or Buggy Services at Railway Stations
Battery Operated Cars

What is Buggy Services at Railway stations

A battery-operated Platform car service for elderly, medical patients and disabled is available at many of the main railway stations around India. This battery operated platform car service is called Buggy services.


How to Book the buggy Services or Platform Cars?

Bengaluru became one of the first stations to get Buggy Services or Platform Cars. Buggy service started in Bengaluru Railway station in 2006 . After that most of the Railway stations started this service. Most of stations have prominent boards with phone numbers to call. This Platform Cars at railway stations have drivers experienced in maneuvering through narrow spaces. Thus, they wouldn’t find it difficult negotiating crowds and hurdles like parcels and luggage on the platform.

The cars will be available on first come, first serve basis unless seats are booked beforehand. Tickets can be booked over the phone by dialling a contact number provided on the IRCTC website. The ticket cost for Buggy Services or Platform Cars at railway stations comes at a cost of Rs 20 – 40/- per person.


Railway Zone Wise Buggy Service details

Railway Zone Wise Buggy Service details are following

  • Central Railway : Buggy Services
  • East Central Railway : Buggy Services
  • Southern Railway : Buggy Services
  • South Eastern Railway : Buggy Services
  • South Central Railway : Buggy Services

Central Railway : Buggy Services

Central Railway re-introduced battery operated Buggy Services or Platform Cars for long distance trains at CSMT stations on 04.04.2018 for senior citizens and disabled people after two year break. BOCs were introduced Buggy Services or Platform Cars at CSMT railway stations in 2009 fro free of cost. The scheme was unviable and was closed in 2016.

Two Passenger Cars launched on Wednesday i.e. 04.04.2018 in CSMT Railway station. Platform Nos.Nine and Eighteen in CSMT Platform. Speed of the Platform Cars – Ten Kmph max. Capacity of Buggy Services or Platform Cars – Total Four – One at Front and Three in backseats.

Ticket cost of Buggy Services or Platform Cars – Rs.40 per head. Other Stations to get Buggy Services or Platform Cars under Central Railway are Bandra Terminus – 04 cars, Mumbai Central – 03 Cars, LTT and Dadar.


East Central Railway : Buggy Services

Dhanbad Station : It is operational only on platform No. 1 during peak hours – 6am to 10am and 6pm to 10pm – when a majority of trains leave or arrive at Dhanbad.


Southern Railway : Buggy Services

SR introduced Battery Operated Buggy services at Railway stations under Southern Railway zones. Following are the details.


South Eastern Railway : Buggy Services

SER introduced Battery Operated Passenger Cart services at Tatanagar station of Chakradharpur division


South Central Railway : Buggy Services

SCR announced that Railway has added Five Battery operated cars to ferry passengers on platforms at Secunderabad railway stations. While the service is available for all, preference will be given to senior citizens, visually impaired, pregnant women and passengers with health issues.

The Battery operated car services which will be available round the clock at a coast of Rs.45 per one passenger, can be availed through advance booking by calling a dedicated mobile number 88273 – 31111. 

This cars can accommodate six passengers at a time with huge luggage carrier on the roof. There have safety features such as automatic stoppages in case of electrical failure and availability of hand brake for emergency stoppage during technical snags. 

To ensure safety of the passengers who use the service, the cars are operated by professionally trained drivers, who are in touch drivers, who are in touch with railway supervisors. Cameras are being installed in the cars as an additional security features and for continuous GPS tracking. 

Buggy Services at Railway Stations
Battery Operated Cars on platforms at Secunderabad railway stations

Phone No. for Buggy Services or Platform Cars at Railway Stations

  • CSMT Mumbai – 9152156194
  • Chennai Central Station – 99403 56789
  • Chennai Egmore Station – 91 99520 56789
  • Bangalore City Station – 91 99007 89789, 9845120000
  • Mysore City Station – 91 99000 12333
  • Yesvantpur – 919902545012
  • Bangalore Cantt – 919686425934
  • Yelahanka – 919686442594
  • Dhanbad – 9771445924

List of Stations having Buggy services or Platform Cars service available

Agra Cantt., Ambala Cantt. Jn., Amritsar, Bangalore City, Bangalore Cantt., Bhatapara, Bhubaneswar, Bilaspur, Chandigarh, Chennai Central, Chennai Egmore, Coimbatore Jn., CST Mumbai, Darbhanga Jn., Dhanbad, Durg, Gaya Jn., Ghazipur City, Gwalior, H. Nizamuddin, Haridwar, Howrah, Jabalpur, Jhansi, Jodhpur cantt., Kota, Kozhikkode, Lucknow, Lucknow Jn., Madurai Jn., Manduadih, Mughalsarai Jn., Muzaffarpur Jn., Mysore Jn., Nagpur, New Delhi, Patna Jn., Raipur, Raigarh, Ranchi, Salem, Sealdah, Solapur, SSP Nilayam, Surat, Secunderabad, Tiruchirapalli, Visakhapatnam and Yesvantpur. .Ahmedabad, Ajmer, Allahabad, Anand Vihar Terminal, Bandra Terminus, Bareily, Bhagalpur, Bhopal, Chhapra Jn., Dadar, Dehradun, Delhi Jn., Ernakulam Jn., Guwahati, Hyderabad, Jaipur, Jammu Tawi, Kacheguda, Kalyan, Kanpur Central, Kharagpur, Lokmanya Tilak (T), Ludhiana, Mathura Jn., Mumbai Central main, New Jalpaiguri, Pune, Puri, Rajkot, Secunderabad Jn., Tatanagar, Thane, Thrisur, Tirupati, Tiruvananthapuram Central, Vadodara, Varanasi and Vijayawada.

Other Facilities offered by Indian Railway to the disabled, medical patients and elderly are wheelchair facility, Yatri Mitra Sewa, Sarathi Seva for Physically Challenged.

3 COMMENTS

  1. Buggy drivers in Bangalore City should be senstized. These drivers are rude and very Crude. They do not know as to how to interact with elderly people.

    These guys do not respect elderly people and talk to them in raised voice and address them in singular language and shout at them with below belt languages.

  2. Today I was to travel to kacheguda from yesvantpur raily st.17604 A1seat no 21
    I reached railway station and asked for buggy to platform 2 .Ian a senior citizens and travelling single
    To my surprise the buggy driver told that he will not keep my trolley luggage and he will keep hand luggage,I had no option to carry my luggage to platform which also under maintenance
    Really I felt sad that having souch facility govt has introduced the people r not ready to deliver it
    Even I contacted the st.master he is also of no use
    I had a very tough time

  3. I was calling this morning , these guys pick up the call and don’t talk and after a minute the phone is switched off….so this happened for 3 times and I want railway management to Take action on them….it’s really inconvenience.

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