Indian Railway is always take care of their passengers in a very good manner. The facilities of Medical Aid in trains provided by Railway is an example for this. Medical facilities provided by Indian Railway. Let’s go through the details of that.
Indian Railway announced through a press release that all passenger carrying trains are provided with the First Aid Boxes containing essential drugs and dressing materials. In addition, Augmented First Aid Boxes with wide range of medicines, disposable medical material, etc. have been provided with the Train Superintendents / Guards of Rajdhani / Shatabdi Express trains and some nominated trains.
Front line staffs deployed on trains are also trained in rendering First Aid. Trains can also make unscheduled halts, if necessary, at the stations enroute in emergencies. The Station Masters of all stations have details of doctors, clinics and hospitals, both Government and Private, in the vicinity of the station, so that their services could also be availed, in emergencies.
Ambulance service of both Railway hospitals and State Governments are utilized when required. 

A pilot project of deployment of doctors in Duronto Trains was undertaken for a period of two years. During the Pilot Project, it was noted that serious patient could not be treated on board and had to be de-trained for medical treatment at a hospital only because the medical equipments, such as ECG machines etc. do not function properly on the trains due to noise/ vibration etc.

The issue of rendering Medical Assistance/ First Aid to the passengers was examined by Hon’ble Supreme Court and it was ordered that a committee of experts be constituted by All India Institute of Medical Sciences, New Delhi and recommendations of the committee be implemented by Ministry of Railways. Accordingly, the recommendations of the committee were obtained and have been implemented, Indian Railway announced through a press release on 04.04.2018.

Helpline Number

A three digit number “138” has been allotted for Railway help line other than Security”. Passengers can dial this number from their mobile phones during emergencies and contact the Divisional Control for the help/ assistance required.


Indian Railway Minster inaugurated ‘AYUSH’ on 24.07.2016 as promised in the Railway Budget 2016-17, to make best use of our traditional, indigenous systems of medicine, ‘AYUSH’ (Ayurveda, Yoga and Naturopathy, Unani, Siddha and Homoeopathy) has been introduced in Railway Hospital, Perambur.

First Aid Kit by Railway
Facilities of Medical Aid in Trains


The Ministry of AYUSH was formed on 9th November 2014 to ensure the optimal development and propagation of AYUSH systems of health care. Earlier it was known as the Department of Indian System of Medicine and Homeopathy (ISM and H) which was created in March 1995 and renamed as Department of Ayurveda, Yoga and Naturopathy, Unani, Siddha and Homoeopathy (AYUSH) in November 2003, with focused attention for development of Education and Research in Ayurveda, Yoga and Naturopathy, Unani, Siddha and Homoeopathy.

Objectives of AYUSH

  • To upgrade the educational standards  of Indian Systems of Medicines and Homoeopathy colleges in the country.
  • To strengthen existing research institutions and  to ensure a time-bound research programme on identified diseases for which these  systems have an effective treatment.
  • To draw up schemes for promotion, cultivation and  regeneration of medicinal plants used in these systems.
  • To evolve Pharmacopoeial standards for Indian Systems  of Medicine and Homoeopathy drugs.

Perambur Railway Hospital

At present, ‘Yoga and Naturopathy’ and ‘Siddha and Homoeopathy’ clinics at Railway Hospital, Perambur are functioning under the aegis of Central Staff Benefit Fund.
‘Yoga and Naturopathy’ clinic is functioning in Room no.223 and ‘Siddha and Homoeopathy’ clinic is functioning in Room No.224 in New OPD building, 1st floor, Railway Hospital, Perambur.
The timings of these clinics are provided below.
  • Clinic : Yoga and Naturopathy : Room No. – 223 : Timings – 09.00 to 13.00 hrs.
  • Clinic : Siddha : Room No. – 224 : Timings – 09.00 to 13.00 hrs.
  • Clinic : Homoeopathy : Room No. – 224 : Timings – 13.30 to 17.30 hrs.


  1. True…tried to contact many times it doesn’t respond.. have been trying right now.. one patient is in severe pain due to dislocation. . No first aid

  2. 138 service does not exist
    For Medical emergency 138 is tthe only number given and it does not work
    All big stories of Indian railways taking care of their passengers is PATHETIC
    Last 3 hrs I have not been abke to get any assistance from IRCTC… Shameful Passenger care

  3. Pathetic and Shameful service by IRCTC
    In first place this service does not even wotk
    How to get emergency medical assistance if one needs it
    Have been trying for last 2 hrs

  4. I am travelling from Chennai to berhampur on 29.12.18 in train no.02842 in 2ac. My son was suffering from fever, as I don’t have any tablets and I asked tte for help he asked that just 2hours before train started u can’t get tablet?Idont no what the tte expected us that we can’t expend 10rs for my son. Idont no what is going on in his mind. Really waste mind sets

  5. 138 or any contact number for medical it’s only rubbish all are fake and making fool to Indian passenger.Today I traveling from mmr to mfp by train no-11061.My cries from ear pain and I miss tried many more time about medical on 138 but no body reply or help. All are like c class. Any abuse or humanity is less for those person who is related this facilities.


Please enter your comment!
Please enter your name here

17 − four =