Western Railway announced CATERING COMPLAINT No. SMS facility and Mail facility for the convenience of railway passengers. Passengers can register their complaints through SMS or can make a call to the Toll Free Number introduced by Western Railway and Central Monitoring Cell (CMC) or can send mail regarding catering services of the railway stations and running trains.
  • Toll Free Number :: 9004441955 and 1800-111-321
  • E-MAIL ID :: cateringcomplaint@wr.railnet.gov.in  


The facility is available all seven days from 07.00 hrs to 22.00 hrs.
Rail users can register their complaints in Complaint books available with Station Masters, Catering Stalls and Pantry Car Managers.
We will be able to see the toll free no.below the reserved tickets and posters at stations.


  1. I travelled by rajdhani express fom delhi to bombay . The food provided by them was tasteless and even not healthy to eat .It was the worst food i had ever eaten .My relatives who were travelling with me vomited after having the food provided by them .My brother is suffering from food poisioning Actions should be taken ASAP !!!!

  2. I travelled to and fro from Bangalore to Baroda last week in Bangalore Jodhpur express. The prices of the food items served by the pantry people were almost double the rates prescribed by the irctc authorities. they have not displayed the price list of food items in the pantry car. the manager of the pantry was not traceable. when demanded, they did not give the cash voucher for the rates charged by them.they charged rs.30/- for one plate of idli vada, rs.50/- for pulav and rs.70/- for meals. there was no janata khana through out the journey.even the chappathis were not completely cooked.As a regular train traveller, I have observed that none of the pantry cars nowadays charge rates for food items as per prescribed and do not display the price list of the food items.If I do not get reply to this, I will not hesitate to lodge a complaint with the Hon'ble railway minister.

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