Travel Agencies by Railways for Ticket Booking

Ticket Booking by Railway Travel Agencies


Indian Railways have authorised different kind of ticketing agents, with a view to facilitate passengers in getting railway tickets easily, the ticketing agents are including : -  
  • Rail Travellers’ Service Agents (RTSAs) to book tickets online (both i and e-tickets) through website of Indian Railway Catering and Tourism Corporation (IRCTC). 
  • Yatri Ticket Suvidha Kendra (YTSK) licencee to issue reserved as well as unreserved tickets through computerised Passenger Reservation System (PRS)-cum-Unreserved Ticketing System (UTS) terminals provided in their offices. 
  • E-ticketing Agents authorized by IRCTC to book e-tickets through website of IRCTC. 
  • Jan Sadharan Ticket Booking Sewaks (JTBS) have been engaged to issue unreserved tickets in various parts of important cities. 
  • Station Ticket Booking Agent (STBA) have been engaged to issue unreserved tickets from station premises of certain ‘E’ category stations.
  • Automatic Ticket Vending Machines (ATVM) and Cash-Coin AND Smart Card operated Versatile Ticket Vending Machines have been installed to facilitate easy booking of unreserved tickets through cash/coin/smart card. Currency Operated Automatic Ticket Vending Machine (CoVTM)  to facilitate purchase of unreserved journey tickets provided in Delhi and Mumbai.
  • Mobile Ticketing 
Following are the details
Ticket Booking : Travel Agencies by Railway
Travel Agencies by Railway

Yatri Ticket Suvidha Kendras (YTSK)

With a view to expanding the facilities for issue of tickets (both reserved and unreserved), Ministry of Railways have allowed public private partnership in establishment and operation of computerised Passenger Reservation System(PRS)-cum Unreserved Ticketing System(UTS) terminals at centres which are called Yatri Ticket Suvidha Kendra (YTSK). As per this scheme, all the authorized ticketing agents, who have worked for at least five years in providing Railway ticketing (reserved/ unreserved) services for passengers of Indian Railways are eligible to become YTSK licensee. 

A large number of safeguards have been built in the YTSK counters for general as well as “Tatkal” booking, taking adequate financial security, not allowing booking of concessional tickets (except senior citizens tickets), non-availability of facility of block booking etc. restricted facility for cancellation of tickets etc. Moreover, as the control of the booking windows is with Indian Railways, the connection can be disabled immediately, if any malpractice comes to notice. Ministry of Railways also instructed Yatri Ticket Suvidha Kendras (YTSKs) to install POS machines and accept payments through all banks debit/credit cards for issuing both reserved and unreserved tickets. They are encouraged to accept payments through other modes also like UPI, USSD, e-wallet, Aadhar enabled payments system.

Rail Travelers’ Service Agents (RTSA’s)

IRCTC service charges for I-tickets booked by RTSA’s shall be the same as for other customers. IRCTC service charges for RTSA’s shall be as follows:

e-tickets booked by the RTSA’s
  • IRCTC levies a service charge of Rs.10/- per e-ticket in case of sleeper class(SL) and Second sitting(2S)
  • Rs.20/-per e-ticket in case of all other classes(1AC,2AC,3AC,CC,3E,FC) irespective of the number of passengers booked on an e-ticket

RTSA’s shall realize following amounts from passengers in addition to IRCTC’s service charge:
  • In case of Second / Sleeper Class: Rs. 10/- per ticket.
  • In case of other than Sleeper Class: Rs. 20/- per ticket.

Jan Sadharan Ticket Booking Sewaks (JTBS)

JTBS or Jan Sadharan Ticket Booking Seva is an outsourcing scheme of the Indian Railways. It allows entrepreneurs to set up ticket sale counters near railway stations and sell unreserved railway tickets. The selected Jansadharan Ticket Booking Sewaks (operators) sell unreserved rail tickets through computerised UTS (Unreserved Ticketing System) terminals.
JTBS was conceptualised and introduced with a view to improve dispensation of unreserved tickets in city areas other than the railway stations and provide jobs. These would be beneficial for passengers as they could get the general tickets in the market instead of going to the station.

Mobile ticketing

  • Introduction of paperless unreserved ticket booking through mobile phone as a part of “Operation 5 Minutes”.
  • Facility for booking unreserved ticket including platforms tickets and Season Tickets through mobile phone. 
  • Facility for booking unreserved ticket through mobile phone. 
  • Facility for online concessional ticket booking  for Physically Challenged persons on the authority of Photo Identity Card issued by the Railways. 
  • Online registration of booking of special trains/ coaches on Full Tariff Rates introduced. 
  • Facility of SMS alerts through mobile phones in case of cancellation of trains. 
  • Platform ticket on Mobile started

Station Ticket Booking Agent (STBA)

These agents will get commission on the sale of tickets made by them. The selected STBAs will sell unreserved tickets through computerized Unreserved Ticketing System (UTS) of Indian Railways. The STBA operator will be allowed to sell all types of non-concessional unreserved tickets through UTS, including platform tickets and season tickets, on cash basis only. Renewal of season tickets and issue of senior citizen concession tickets will also be permitted. 

Automatic Ticket Vending Machines (ATVM)

You will get more details about ATVM from this link:- ATVM 

Indian Railways have authorised different kind of ticketing agents, with a view to facilitate passengers in getting railway tickets easily, the ticketing agents are including : - Rail Travelers’ Service Agents (RTSAs) to book tickets online (both i and e-tickets) through website of Indian Railway Catering and Tourism Corporation (IRCTC). Yatri Ticket Suvidha Kendra (YTSK) licencee to issue reserved as well as unreserved tickets through computerised Passenger Reservation System (PRS)-cum-Unreserved Ticketing System (UTS) terminals provided in their offices. E-ticketing agents authorised by IRCTC to book e-tickets through website of IRCTC. Jan Sadharan Ticket Booking Sewaks (JTBS) have been engaged to issue unreserved tickets in various parts of important cities. Station Ticket Booking Agent (STBA) have been engaged to issue unreserved tickets from station premises of certain ‘E’ category stations.Automatic Ticket Vending Machines (ATVM) and Cash-Coin AND Smart Card operated Versatile Ticket Vending Machines (CoTVM) have been installed to facilitate easy booking of unreserved tickets through cash/coin/smart card. Mobile Ticketing etc.......... Following are the details.

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