Janani Sewa and Women Facilitation Centers by Railway


Janani Sewa / Women Facilitation Centers
Janani Sewa / Women Facilitation Centers : Railway
Indian Railway launched many new facilities for Women and Children passengers to ensure safety, comfort and convenience, including Facilitation Centers for Women passengers and Janani Sewa Schemes for mothers and babies etc.. Following are the details and list of Indian Railway stations having these facilities.  


Southern Railway again opened all Woman Facilitation Centers in five more stations including Coimbatore, Tiruchchirappalli, Madurai, Kozhikode and Thiruvananthapuram railway stations on 01.11.2016.With this, Southern Railway now has a total of seven such centers, as the centers in Chennai Central and Chennai Egmore railway stations were opened earlier this month.

This new initiative of Southern Railway, which is the first of its kind on Indian Railways, provides a place for woman passengers to seek travel related assistance and is manned round the clock by women staff from the Commercial and the Railway Protection Force departments.The counter provides the assistance needed by women passengers and in addition to this also provides help in lodging complaints with the Government Railway Police, access to prepaid auto services etc.

In addition to the All Woman Facilitation Centers, Baby Feeding Centers, where nursing mothers are given the necessary privacy to take care of their infants, have also been opened in these stations.In Coimbatore, Tiruchchirappalli, Thiruvananthapuram, Chennai Central and Chennai Egmore stations, the Baby Feeding Centers are located within the All Woman Facilitation Centers whereas in Madurai and Kozhikode, the Baby Feeding Centers are located inside the Women’s waiting rooms.


As announced in the Rail Budget 2016-17, Zonal Railways have been advised to ensure availability of baby food, hot milk and hot water at Railway stations on payment basis. Presently, the items under Janani Sewa Scheme are available on most of the major Railway stations. Further, Indian Railway Catering and Tourism Corporation (IRCTC) has been advised to ensure availability of children’s Menu through e-catering scheme. At present, children’s menu are available through e-catering scheme for all trains passing through New Delhi, Lucknow Jn., Lucknow, Jaipur, Ajmer, Howrah, Chennai Egmore, Pathankot Jn. and Chhatrapati Shivaji Terminus railway stations.

The scheme called Janani Sewa was launched in June 2016 by the Railway Minister to provide baby staples for the babies in 25 leading stations. The stations including New Delhi, Mumbai CSTM, Mumbai Central, Howrah, Chennai Central, Nagpur, Pune, Surat,  Lucknow, Moradabad etc. and other stations are included in the list. The scheme is mainly introduced to provide baby foods in trains not in stations. But at the first place the railway board introduced the food in stations only and expected to gradually provide the same in trains as well.

The Facilities under Janani Sewa Scheme

As mentioned that the Janani Sewa scheme is launched to provide baby foods for the babies who are unable to consume any food served by the railway authority. Under the scheme hot milk, hot water and also baby food will be vastly available in the leading railways stations in India. Now for any reason if the train gets delayed the mothers will get everything for their children in stations only.


Safety of Runaway Children At Stations 

The Ministry of Railways, in coordination with Ministry of Women and Child Development and National Commission for Protection of Child Rights, have issued a Standard Operating Procedure (SOP) which includes a protocol for rescue of young children found abandoned on railway stations or trafficked through trains, the Railway Press release said. The SOP has been implemented on 20 railway stations and it is been decided to implement it on additional 15 railway stations.

Accordingly, Ministry of Women and Child Development in coordination with Ministry of Railways, have set up Child Help Desks/Kiosks at 20 nominated Railway Stations which are manned by representatives of the organization nominated by Ministry of Women and Child Development. The runaway/missing/abandoned children are rescued from stations by Child Help Group comprising of Station Superintendent/Station Master, Station House Officer (SHO)/ Government Railway Police (GRP), Inspector/Railway Protection Force (RPF), Sr. Section Engineer (Works), and in trains by GRP, RPF, Travelling Ticket Examiner (TTE) and Ticket Collector (TC). The children so rescued are handed over to these Child Help Desks/Kiosks and in turn to Child Welfare Committee (CWC) in coordination with GRP. In addition, RPF supplements the efforts of GRP of the State concerned in rescuing the children from trafficking and to ensure safety and security of children at stations. Security Helpline No.182 is also operational over Indian Railways for the security related assistance to the passengers in distress.

Indian Railway launched many new facilities for Women passengers to ensure safety, comfort and convenience, the important among them are Facilitation Centers for Women passengers and Janani Sewa Schemes for mothers and babies. Following are the details and list of Indian Railway stations having these facilities.

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