IRCTC Contact Information

Updated : 14.07.2016

Helpline Numbers for Complaint Related to Reservation Offices 

Indian Railway announced that if the passenger is facing any issues while booking ticket via Ticket Booking Counter, including the behavior of counter staff or any dispute related to the return of balance amount after booking the ticket, in this cases passenger can immediately approach the Supervisors of the concerned Booking / Reservation Offices for on the spot redressal. If the passenger is still unsatisfied, can report the issue to OSD to CCM over the 
Telephone No.044-25354405 or will be able to call the following Helpline Numbers.
  • Chennai : 044-25354457
  • Madurai : 0452-2308250
  • Tiruchchirappalli : 0431-2418992
  • Salem : 0427-2431010
  • Thiruvananthapuram : 0471-2326484
  • Palakkad : 0491-2552755

Updated : 11.07.2016

Derailed : Surat-NDB MEMU


  • Surat-02612401792, 
  • Mumbai Central-02223077292,  
  • Nandurbar -02564222422 
  • Bandra T 022-26435756
  • Valsad-026-32241904
  • Vapi-0260-2462341

Updated : 06.07.2016

East Coast Railway : Security Helpline number

IRCTC Helpline Number
Train Helpline Number

Updated : 04.07.2016

Goods Wagon Derailment : Western Railway

Helpline Numbers 

  • Passengers can seek information about Change in Train Schedules etc on Helpline Nos :  BDTS-02267647594,BVI-022 67634083
  • Surat : 02612401792
  • Mumbai Central : 02223077292, 02267645552

Updated : 30.06.2016

Mumbai Local Trains : Helpline Numbers

  • GRP - 9833331111
  • RPF (Railway Protection Force)  Western Railway - 1311
  • RPF (Railway Protection Force) Central Railway - 1275

Updated : 29.06.2016


  • All India Help Line (except the security help line) : 138
  • All PNR Enquiries (dial or send SMS) :139
  • Security Help Line : 182
  • Passenger Complaint(SMS only) : 9004470700
  • Current Train Status(Toll - Free) : 1800 - 233- 1332
  • Sharavan Sewa(for Senior Citizens). SMS your PNR No., Train No and coach No four hours in advance to avail this facility. Konkan Railway shall arrange a porter to assist the Senior Citizen passenger at free of coast. The number is : 96640-44456
  • Saarthi Sewa(For disabled persons) SMS your PNR No., Train No and coach No four hours in advance to avail this facility. Konkan Railway shall arrange a porter to assist the Disabled Citizen passenger at free of coast. The number is : 96640-4456

Updated : 27.06.2016


South Western Railway announced that Railway Security Helpline No. 182 has been made operational for providing security related help to the passengers over the entire jurisdiction of Zonal Railway.This emergency number can be dialed from any land line or Mobile number. The complaint will be received at the concerned/nearest Divisional Security Control Rom.

Twitter Account

Twitter account @rpfswr is also in operation for the passengers who needs security related assistance.

SWR Security App

An Android app known as ‘SWR Security App’ has been developed by RPF to help the passengers in need of security help. The same can be downloaded from the Google play store. The app has six basic functions such as report a crime; lodge a complaint, passenger feedback, security helpline, contact emergency assistance and useful information. The helpline can be accessed any time even on offline after downloading app.

Other Helpline Numbers by SWR

An exclusive Mobile Helpline No:09731666725 is also operational in South Western Railway for the security of female Passengers.
Integrated Security System (ISS) has been commissioned at KSR(Bengaluru), Yesvanthpur and Mysuru Stations of South Western Railway.
In addition to the above, 161 nos. Hand Held Metal Detectors and 26 nos. Door Frame Metal Detectors are available at the entry points of important stations.

Updated : 26.06.2016

NEW Helpline Numbers by Indian Railway

IRCTC published the HELPLINE Numbers for safe and convenient journey of passengers. Following are the Five important Helpline number of IRCTC.

Indian Railway : New Helpline Numbers
New Helpline Numbers by Railway

  • For any Security related issues - All India Security Helpline No. 182
  • For any Queries/Complaints related with Medical Emergency,Cleanliness, Food and Catering, Coach Maintenance, Linen etc - 138
  • For PNR status, Arrival/Departure of trains, Accommodation Availability, Fare enquiry, Ticket booking through Debit/Credit Cards etc., Delivery through Email, Cancellation of Reserved Tickets, Wake up call, Tickets through SMS, Meal in Train - 139
  • For 'Clean my Coach' - SMS CLEAN to 58888
  • COMS WEB/SMS/Android App Based Complaint Portal SMS complaint on 91 9717630982

How to work Destination alert No. ::  139 

Just set destination alert on 139 and receive wake-up call 30 mins before the destination. Following are the steps.

Railway Destination alert No
Destination alert No

Updated : 20.01.2016

IRCTC Helpline Numbers

Most of our viewers are keep on asking Official Contact Information of the IRCTC Online Ticket Booking Website. For knowing correct contact details of Indian Railway Catering and Tourism Cooperation (IRCTC) is mandatory for all to get proper feedback from the correct source faster and accurate.

In general you can contact IRCTC following ways

1.     IRCTC :: Customer Care Phone Number
2.     IRCTC ::  Customer Care E-Mail ID

Customer Care Phone No : IRCTC

You can contact IRCTC Official Customer Care through phone number via following way
  • Customer Care No. : 011-39340000, 011-23340000
  • Chennai Customer Care No. : 044-25300000
  • Fax no. : 011-23345400
IRCTC Support team so polite to here your issue and will help you to solve the quires ASAP. Here you will get different language selection options too, so that you can interact them easily via your own languages. Especially Chennai Customer Care numbers can be used South Indian passengers to get support their known languages too.Helpline numbers are the better way to contact Customer Care of IRCTC as per our experience. In this method you get the replay faster. You can use this method for any kind of IRCTC website related doubts, helps, support. 

IRCTC customer care team received best support activity team appraisals too. So do not worry about your issues related to Online reservations. They will surely guide you to right path.

Customer Care E - Mail ID: IRCTC

You can contact IRCTC Official Customer Care through E - Mail via following way
If you are busy with some other jobs or don't want wait for Customer care phone pickup time, then this is best option for you. By using Customer Care E-Mail option you will get easy way to contact them via providing your trouble or issue screen shots too for better understanding. 
IRCTC Customer care team will get back to you as soon as they review your issue.


    All the Helpline numbers for basic Enquiry of Central Railway are merged with a single Helpline number 139. Following are the categories for this

    • Manual Enquiry  
    • Late running trains 
    • 24X7 Enquiry Services at 139
    • PNR Status enquiry.
    • Current train running position (all India basis)
    • Accommodation availability.
    • Fare enquiry (Reserved/ Unreserved)
    • Also available in Hindi, Marathi, Gujarati  and English.
    • The system has value added services too.

    Following information is provided on 139 Enquiry Number:

    1. Information about PNR status.
    2. Information about accommodation availability for Tatkal as well as General Quota.
    3. Information about the fare charged by the Railways.
    4. Information about the Passenger amenities provided at Railway station and also Tourism information.
    5. Information about the train running status and the schedule of the train.
    6. Information about various rules e.g. Break-journey rules.
    7. Information about the running of Special Trains.
    8. Facility for booking the ticket on phone. 
    9. Information regarding on-line booking e.g. E-ticket and I ticket.

    New Help Line Number 1311:: Western Railways

    Western railways recently announced that have changed the Security Help line number for their Mumbai Local passengers as 1311 instead of 1276. 

    Western railways Mumbai local passengers can call this number from there Mobile phone as well as Land Lines. We advise all of them to keep note this number and call whenever necessary. 


    Indian Railways announced new Customer care toll-free helpline (1800-111-321) number to lodge complaints about food quality or any other issues related to Railways food service. I know most them searching for a number like that. Hope railways provide good service to all of them. This service operating from 7 AM to 10 PM on weekdays. Railways also announced that will act immediately about the complains and if justified contract of Caterer will be terminated too.
    Catering Complaint - SCR details


    South Central Railway operates 24 hours new Customer care Catering Complaint Monitoring Cell (CCMC). For this SCR provided free helpline Toll Free Nos and E-Mail.

    The Phone Numbers are 
    • 1800-425-5090
    • 9701370964 (mobile)
    • 040-27834044 (BSNL), and 
    E-Mail:- to lodge complaints about food quality or any other issues related to Railways food service. Passenger can lodge their complaint / suggestions through the above mentioned numbers or via E- Mail.Railways also announced that will take action immediately about the complains related to catering services rendered by Mobile / Static Catering Units over SCR Zone. Hope railways will provide good service to all passengers.

    Indian Railway announced Catering Complaint Toll Free No. and E-Mail ID for lodging complaint regarding Catering and services. Following are the links according to the Railway zones. 


    South East Central Railway announced CATERING COMPLAINT No. and SMS facility for the convenience of railway passengers. Passengers can register their complaints through SMS or can make a call to the Number introduced by South East Central Railway and Catering Complaint Monitoring Cell (CCMC) regarding catering services of the railway stations and running trains.

    • AT HEAD QUARTERS – 09752051355
    • AT BILASPUR - 09752088444 
    • AT RAIPUR - 09752081968 
    • AT NAGPUR -08600036214
    Rail users can register their complaints in Complaint books available with Station Masters, Catering Stalls and Pantry Car Managers also.

    IRCTC Helpline Numbers are available here. You can contact IRCTC by Phone or E Mail ID for getting any login or ticket related support. Customer Care No. is 011-39340000. Catering Complaint numbers also included on this page.

    IRCTC Helpline Numbers are available here. You can contact IRCTC by Phone or E Mail ID for getting any login or ticket related support.Customer Care No. is 011-39340000. Catering Complaint numbers also included on this page

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