YES scheme Yatri Empowerment through SMS on Indian Rail

YES scheme - Yatri Empowerment through SMS Launched

Indian Railways Western railways zone announced a new Passenger friendly service called Yatri Empowerment through SMS ( YES) scheme for on board passengers. YES service is currently available on important trains of BCT division of Western rail. By the help of this service passengers are getting long time demand facilities on SMS.

What all services are offered on YES Scheme by Indian Railways?

Indian Rail offers several passenger friendly facilities are offered in association with Yatri Empowerment through SMS scheme.

Following are the summary facility offers on YES scheme
  • Watering
  • Linen
  • Pests/ Rodents
  • Cleanliness.

Highlights of YES Scheme


Following All In One Solutions provided to both Passengers and Railways

For Passengers

  • SMS based Linen / Bedroll Request
  • SMS Based Water Filling Request
  • SMS based OBHS Request Capturing
  • SMS Based Pest / Rodent Control Request
  • SMS Based feedback System

For Railways

  • Graphical Analysis of Data
  • Instant SMS alerts and Detailed Position on Email

Benefits of YES Scheme

Following are the benefits of YES scheme introduction

  • Transforms On Board Services On Demand service.
  • One system integrates all on board services.
  • Redressal Confirmed by Complaint directly using e-generated code.
  • Empowering Rail Passengers by Automated System.
  • virtual Communications between Rail Administration and passenger
  • Easy to Spot the passenger to serve him better.
  • Closed-loop Passenger Driven feed back system to ensure complaint low.
  • Close monitoring of action taken on request by Login to web page of system by Admin Anywhere / at all times.
Another noticeable benefits for the Indian railways is that no need of increasing the Man Power. Because the YES scheme aim is to utilize the person for your service on truthful manner.

What all ways we can register the service Request for YES Scheme?

We can request the YES scheme service via following methods. Its not necessary to SMS always, you have other options also allowed by railways.
  1. SMS
  2. Webpage
  3. Mobile App
  4. Mobile Page

Step by Step Method to Register on YES Seva through SMS


Yatri Empowerment through SMS formats to be send
YES Scheme SMS Formats

Cleaning

For cleaning you have to send the SMS on following format to Indian Railways attender

YESWR 10 Digit PNR C   to  Mobile No: 9200003232

In alternatively you can report via YES scheme Website yeswr.com with PNR Number
YES Facility - Online Website Registration Process
YES Facility - Online Registration Process

Bed Roll

For getting Bed Roll you have to send the SMS on following format to Indian Railways attender

YESWR 10 Digit PNR B to 9200003232

Watering

For getting Watering you have to send the SMS on following format to Indian Railways attender

YESWR 10 Digit PNR W to 9200003232

Pest Control

For getting pest control service you have to send the SMS on following format to Indian Railways attender
YESWR 10 Digit PNR P to 9200003232

In summary for getting the services from YESWR you have to send SMS to 9200003232 by typing
CLEAN  Space  10-digit PNR number  Space  SERVICE TYPE CODE
The Yatri Empowerment System will forward the request to mobile phone of the on board staff present in the particular train directly or the concerned Divisional control office if on board staff not available. The Railway Administration will also simultaneously receive an intimation of such requests for follow up.

Response SMS after YES request

Once you have send the SMS request, will receive message like 
"Thank you for conatcting YES:- FEEDBACK CODE:1111, Name (Mobile Number) will report you shortly, Please share the feedback code with Him"

Indian Railways Western railways zone announced a new Passenger friendly service called Yatri Empowerment through SMS ( YES) scheme for on board passengers. YES scheme offers - Watering , Linen , Pests/ Rodents and Cleanliness.

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