South East Central Railway announced CATERING COMPLAINT No. and SMS facility for the convenience of railway passengers. Passengers can register their complaints through SMS or can make a call to the Number introduced by South East Central Railway and Catering Complaint Monitoring Cell (CCMC) regarding catering services of the railway stations and running trains.

  • AT HEAD QUARTERS – 09752051355
  • AT BILASPUR - 09752088444 
  • AT RAIPUR - 09752081968 
  • AT NAGPUR -08600036214
Rail users can register their complaints in Complaint books available with Station Masters, Catering Stalls and Pantry Car Managers also.

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  1. I traveled last week to Orissa by train number 18508/18507 in sleeper class and found the price for Tea selling in Train is over charge. The cost of Tea (Beg) sold in train was charged 10/- per cup and on asking the reason said this price is set by the IRCTC and Pantry manager told to sold the Tea at that price.This is not limited to Tea but was over charged for Meal (Veg & Nonveg) both. Do the IRCTC will took any action against this illegal business spreading across the Indian Railway station? I heard the same on Railways station saying to overcharge for Cold drink and other items. And I found the same when I step down from Train to purchase small size Toothpaste on station near the Jhansi station and the vendor stall on station asking for 12/- rs instead of 10/- that printed on Toothpaste box.When I asked for reason he said he will not sell with the MRP. I think this the Tender committee and the Party has some setting with Indian Railways Office so it not monitored never audited checked by any of officer.

  2. Pantry car vendors are charging more on every items than the prescribed rate of irctc. Presently I am travelling by 12844 and on asking the bill, Pantry vendor is not producing the bill.




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