Western Railway announced CATERING COMPLAINT No. SMS facility and Mail facility for the convenience of railway passengers. Passengers can register their complaints through SMS or can make a call to the Toll Free Number introduced by Western Railway and Central Monitoring Cell (CMC) or can send mail regarding catering services of the railway stations and running trains.
TOLL FREE NUMBER AND E-MAIL ID
- Toll Free Number :: 9004441955 and 1800-111-321
- E-MAIL ID :: firstname.lastname@example.org
The facility is available all seven days from 07.00 hrs to 22.00 hrs.
Rail users can register their complaints in Complaint books available with Station Masters, Catering Stalls and Pantry Car Managers.
We will be able to see the toll free no.below the reserved tickets and posters at stations.