TDR and TDR Rules

What is TDR?

TDR ( Ticket Deposit Receipt) – If the customer was not able to perform the journey due to any /or the following reason
  1. Train Cancelled By Railways
  2. Train running Late by More than Three hours
  3. Difference of Fare in case proper coach not attached
  4. AC Failure
  5. Travelled without proper ID proof
  6. Wrongly charged by TTE
  7. Party partially travelled
  8. Passenger Not travelled
TDR Rules
  1. The TDR Refund will be processed as per Extant Railway Rules:
  2. TDR should be filed within 30 days of Departure of Train
  3. The refund process will take at-least 60 days and more
  4. E-ticket refund request (after chart preparation) can be filed online.
  5. In case of i-ticket, online refund request is not allowed. For i-ticket please follow the following procedure:
  • Surrender the I-Ticket with the Station Master and obtain a Ticket Deposit Receipt.
  • Send your claim for refund to the following address attaching the original copy of the TDR to: General Manager (Operations), Indian Railway Catering & Tourism, Corporation Ltd., 2nd Floor, STC Building, 1, Tolstoy Marg, New Delhi - 110 001.
  • • IRCTC will process the refund claim with the Railway Administration and refund granted by the Railway shall be credited to your account
  • Refund claims under above clause may require at least 60 days or more for processing
Refund Rule:
  1. In case train is cancelled by the Rlys due to accidents, breaches or floods, Bandh or Rail Roko agitation etc- full refund of the fare of entire booked journey will be granted .On line cancellation can be done up to 72 hrs.
  2. In case train is running late more than 3 hrs- full fare will be refunded.
  3. In case proper coach is not attached-Difference of fare between the booked class and lower travelled class will be refunded. Certificate from the TTE (in original) for the lower class travelled is must to claim for refund.
  4. a) In case of AC failure of AC1class/Executive class- Difference of fare between AC1class orExecutive class and First Class will be refunded for the distance AC not worked. Certificatefrom the TTE (in original) for the AC not worked is must to claim for refund.
    b) In case of AC failure of AC2/AC3 class- Difference of fare between AC2/AC3 class and Sleeper Class will be refunded for the distance AC not worked. Certificate from the TTE (in original) for the AC not worked is must to claim for refund.
    c) In case of AC failure of AC chair car class- Difference of fare between AC chair car class and second class will be refunded for the distance AC not worked. Certificate from the TTE (in original) for the AC not worked is must to claim for refund.
  5. In case Travelling without proper ID proof-will be considered without ticket and will be charged accordingly. Chief Commercial Manager/Refunds can be approached for discretionary refund. Excess fare ticket (EFT) (in original) issued by the TTE is must to claim for refund.
  6. In case of wrongly charged by the TTE-full refund will be granted by the Chief Commercial Manager/Refunds. Excess fare ticket (EFT) (in original) issued by the TTE is must to claim for refund.
  7. In case party/ family partially travelled- refund will be granted by the Chief Commercial Manager/Refunds as per rule. Certificate from the TTE (in original) for the less passenger travelled is must to claim for refund.
  8. In case passenger not travelled- refund will be granted by the Chief Commercial Manager/Refunds as per extant Railway rule.
  9. Partially used reserved ticket by Rajdhani, Shatabdi and Jan Shatabadi Exp- No refund is allowed.
  10. In case Rlys is not able to provide accommodation-full refund will be granted.
  11. Refund on Tatkal Ticket- if it is cancelled up to 24 hrs before the scheduled departure of the train 25% excluding the Tatkal charges will be refunded. Thereafter no refund means would be zero refund.
Note-Certificate from the TTE (in original) for the AC not worked or Excess fare ticket(EFT) (in original) issued by the TTE for wrongly charged or Certificate from the TTE (in original) for the less passenger travelled may be submitted to the following address along with the application to claim for refund
General Manager (Operations),Indian Railway Catering & Tourism, Corporation Ltd.,2nd Floor, STC Building,1, Tolstoy Marg,New Delhi - 110 001.

In case of any problem in e-ticket TDR filing, you can mail to etickets@irctc.co.in
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