Procedure for Cancellation of Online Tickets


There are different methods for cancellation of online tickets. Following are the details. 


Indian Railway announced through a press release that with a view to facilitate convenient booking of reserved and unreserved tickets by passengers through cashless modes of payment viz. Credit/Debit cards even at the ticket booking counters, it has been decided to install 10,000 POS (Point of Sale) (Swipe) machines at the PRS (Passenger Reservation System) and UTS counters (including Suburban stations). Following procedure is proposed with regard to cancellation of the tickets booked through POS machines.Cancellation cum refund procedure for UTS/PRS tickets booked using SBI POS for payment:Refund of PRS/UTS tickets shall be done using the offline process as detailed below:
  • The offline process of refund shall be followed in case of tickets booked using SBI POS for payment which means that the refund amount shall be credited to the account of card holder without any need to swipe his card at the time of cancellation at the counter.
  • The customer can approach to any counter anywhere for cancellation of ticket booked from SBI POS. Needless to mention that PRS ticket can be cancelled only at any PRS/PRS cum UTS counter and UTS ticket shall be cancelled only at any UTS/PRS cum UTS counter.
  • The print of cancelled PRS ticket would have a message indicating that “Electronic Refund” for the information of the customer. The customer may also be informed verbally or through information board that the refund shall be credited to the account of card holder within 7 days.
IRCTC customer care dealing with the refund issues of e-tickets is entrusted with the responsibility to address refund related complaints of tickets issued using POS. IRCTC shall coordinate with SBI, CRIS and concerned Zonal Railways to monitor the processing of refunds on daily basis and to resolve the issues/complaints in expeditious manner.Cancellation cum refund procedure for PRS tickets issued from POS of other banks.There are around 75 POS machines which were operational at different locations of Indian Railways prior to awarding contract for  installing 10,000 POS machines to SBI. The refund is processed through online method in this POS machines, wherein, the customer needs to swipe his credit/debit card at the POS machine at the time of cancellation of the ticket and the due refund amount as fed by the booking/reservation clerk is credited to the account of the card holder. However, this process of refund is possible only at locations having POS machines. At non POS locations, the Ticket Deposit Receipt (TDR) is issued to affect the refund. This procedure shall continue till further advice. However, the refund of the ticket issued using SBI POS shall not be processed by swiping the card on non SBI POS. While cancelling the ticket, the system shall prompt the booking clerk about the POS (SBI or other bank) which was used at the time of booking and advise the booking clerk not to swipe the card.


Most of our viewers keep on asking for a Train Cancel details for Indian Railways. This post is dedicated for them

Indian Railways Train Tickets are divided mainly into 2 types

  1. IRCTC Website Delivered Train Tickets 
  2. Indian Rail Counter Deliver Train Tickets

How to Cancel IRCTC Website Delivered Train Tickets (E-Tickets and I-Tickets) ?

To Cancel the IRCTC train tickets you have to log on the website. Then go to the Menu My Transaction - Booked History . Type the Password of your IRCTC login to view the complete IRCTC Train Tickets history. Select the Ticket you wish to cancel and then Go For Cancellation button as specified on the picture.

More Details visit

Cancellation of tickets before departure of trains

Cancellation of I-Tickets can be done at any computerized reservation counter across the country and a cancellation ticket obtained. NO CASH REFUND will be given. Bank charges that are being levied by the Payment Gateways/Banks are not subject to refund in the event of cancellation of tickets by the Customer. Service Charge is also not refundable. The refund amount will be credited to the respective account electronically, the following day of cancellation. Refund of fare shall be made after deduction of cancellation charge of the fare as follows:
  • If a RAC/waitlisted is cancelled then Rs. 20/- (Per Passenger) shall be deducted .
  • If a confirmed ticket is cancelled more than 24 hrs before the scheduled departure of the train, flat cancellation charges shall be deducted @ Rs.70/- for AC First Class/Executive Class, Rs.60/- for AC 2 Tier/AC 3 Tier/First Class/AC Chair car, Rs.40/- for Sleeper Class and Rs.20/- for Second Class. Cancellation charges are per passenger.
  • If a confirmed ticket is cancelled within 24 hrs and upto 4 hours before the scheduled departure of the train, cancellation charges shall be 25% of the fare subject to the minimum flat rate mentioned in the above clause.

Also Read : Counter Ticket Cancellation Procedure

Cancellation of tickets after departure of trains

I-Tickets can also be cancelled in the above manner, at the boarding station, within 4 hours before the scheduled departure of the train and
  • Up to 3 hrs after actual departure of train for tickets upto a distance of 200 kms
  • Up to 6 hrs after actual departure of train for tickets upto a distance of 201-500 kms.
  • Up to 12 hrs after actual departure of train for tickets over a distance of 500 kms.
In all the above cases, cancellation charges will be 50% of the fare subject to the minimum flat rate mentioned in the above clause.

To cancel tickets after the above period

Surrender the I-Ticket with the Station Master and obtain a Ticket Deposit Receipt.
Prefer your claim for refund to the following address attaching the original copy of the Ticket Deposit Receipt:
General Manager/Operations,
Indian Railway Catering and Tourism Corporation,
9th Floor,
Bank of Baroda Building,
16 Parliament Street,
New Delhi - 110 001.

IRCTC will process the refund claim with the Railway Administration and refund granted by the Railway shall be credited to your account
Refund claims under above clause may require at least 60 days or more for processing.

Cancellation of I-Tickets in case of trains cancelled

I-Ticket can be cancelled upto 72 hrs after the scheduled departure of train at any computerised reservation counter.
The above rules of Indian Railways are subject to change without prior notice

Details of the procedure of how to cancel i-tickets of trains and e-tickets of trains, cancellation of tickets before departure of trains and cancellation of trains after departure of trains etc are mentioned here

Post a Comment

  1. Hi there,

    I could find this Information in the Site.

    But it mentions i-ticket specifically.

    Does the same apply to e-tickets too??

    Please help.

    @rungss on Twitter.

  2. I made a I ticket and it was courier to my house and I got misplaced lost the original ticket and again I apply for a duplicate ticket. I got a duplicate ticket. Now my plan has changed and now I want to cancel my trip and want to cancel the ticket. When I went to the railway reservation now they are saying we can't cancel the duplicate ticket, bring original ticket (Original ticket already lost) which was issued by railway. Now I am in a position not able to cancel my ticket as it was I ticket and railway reservation won’t accept duplicate ticket…the supervisor told from Railway department and now they are saying it is not possible to cancel the ticket as my journey date is 4th Jan 2011.
    Can any one knows the procedure how to cancel a duplicate ticket which was issued by railway.

    Appreciate your help.




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